Shipping policy
Thank you for shopping with Weltra — a small UK-based brand creating and hand-making garden products with care from our workshop in Warrington, Cheshire.
We aim to make sure your order arrives safely and on time.
Processing Time
All orders are processed and dispatched within 1–3 working days (Monday–Friday) once payment has been received.
As each item is made or finished by hand, processing times may vary slightly during busy periods — but we’ll always keep you updated if there’s any delay.
Shipping Rates & Delivery Estimates
| Destination | Service | Estimated Delivery Time | Cost |
|---|---|---|---|
| United Kingdom | Royal Mail 2nd Class / Evri Standard | 2–4 working days | £2.95–£4.95 (calculated at checkout) |
| United Kingdom | Royal Mail Tracked 24 / Express | 1–2 working days | From £5.95 |
| International (selected countries) | Royal Mail International Tracked | 5–10 working days | Calculated at checkout |
Order Tracking
Once your order has been dispatched, you’ll receive a confirmation email with a tracking number (if applicable).
Tracking information may take up to 24 hours to update after dispatch.
Shipping Address
Please ensure your delivery address is correct at checkout.
We cannot be held responsible for items delivered to incorrect addresses provided by the customer.
Lost or Delayed Parcels
If your parcel has not arrived within 10 working days (UK) or 20 working days (international), please contact us at home@weltra.co.uk and we’ll assist in locating or replacing your order.
Customs, Duties and Taxes (International Orders)
Buyers are responsible for any customs and import taxes that may apply.
Weltra is not responsible for delays due to customs.
Questions?
If you have any questions about shipping or special delivery requests, please contact us at:
📧 hello@weltra.co.uk